Understand the next step.

Standard packages can be booked and paid for in Acuity during regular available hours, once included travel for your address is confirmed and your equipment/materials are ready. Extras, higher-priced tiers, travel charges, rush service, special hours and holidays receive a written quote first. We confirm the complete total and available time before payment and manual scheduling.

Use the question and quote form. Describe the problem in your own words and we will recommend the next step. Online quote requests are free; an in-person assessment is separately priced.

Equipment, materials, paid software, games and subscriptions are extra unless expressly included. Their costs are disclosed before you commit.

File transfer is separately booked. The $129 data-transfer and backup package covers up to 100 GB between working devices or to a backup drive.

The $129 package covers one TV and up to five apps. Another TV is $89, extra apps are $15 per activation per TV, and additional streaming-account creation is $20 each.

It optimizes your existing installed network: one main router/gateway, up to two additional installed network units and up to five customer devices. New equipment installation and larger projects receive a custom quote.

Yes. Rush is $50, special hours are $50 and listed holidays are $100. Each applies once per visit when relevant. All three together add $200.

Choose a follow-up at no extra charge or a refund for the uncompleted service and its associated fees. Assessments and training are paid for their stated review, instruction and recommendations.

Have working power/internet, the relevant equipment and access to your accounts ready. Never submit passwords, card numbers or sensitive documents through the question form.