A little preparation makes the visit more useful.
Use this guide to explain the problem and get the right help without paying for an undefined job.
Describe what you want to work.
For example: “I want this printer to work from my laptop,” or “The upstairs TV keeps buffering.” Tell us which devices are involved and what you have already tried.
Read the package before booking.
Check the included work, device limits and exclusions on the service page. Equipment, materials and paid subscriptions are extra unless included. If your request falls outside the package, ask for a written quote first.
Add your address when you choose a time.
Travel is included for visits in our current Mid-Michigan service area. You do not need a separate travel confirmation before choosing your service. Enter your address in the scheduler. Outside the area? Ask us first so we can agree the full price with you. See our service area and hours.
Have the equipment and access ready.
Gather the devices, cables and compatible materials required for the agreed service. Make sure power and internet work where needed. If you are unsure about compatibility, ask before buying or booking.
Keep control of your accounts.
Be ready to sign in yourself when needed. Do not send passwords, card numbers or sensitive documents in the inquiry form.
Tell us when the request needs extra review.
Extra devices, supplied materials, a special appointment or a visit outside our service area receive a written quote. An inquiry or preferred time does not reserve an appointment.